Refunds & Cancellations
Rules for deposits, cancellations, rescheduling, and refunds on consultation bookings.
Scope
This policy applies to paid consultations offered by Servicegrid Hub: ETF Allocation Reviews, Rotation Briefings, Rebalance Sessions, and Starter Allocation Sessions. It does not cover brokerage fees, fund costs, or third-party services we do not sell.
Booking deposit
A 30% deposit confirms your session date. The remaining balance is due on the session day (or earlier if stated on your invoice).
Cancellation by you
- More than 7 days before the session: full refund of deposit and any prepaid balance, minus bank transfer fees charged by providers.
- 3–7 days before the session: 50% of the deposit is retained; any prepaid balance above the deposit is refunded.
- Fewer than 3 days before the session, or no-show: deposit is non-refundable. Prepaid full fees may be credited toward a new date within 60 days at our discretion if you notify us promptly.
Rescheduling
One free reschedule is allowed if requested at least 5 days before the original date, subject to calendar availability. Later reschedules may be treated as cancellations under the rules above.
Cancellation by us
If we must cancel (illness, office closure, or similar), you may choose a new date or a full refund of amounts paid for that session.
Work already started
If preparation has begun and you cancel inside the 3-day window, the deposit remains payable because exposure mapping time has already been spent. Deliverables started are not transferred to another client.
Materials
We do not sell physical product kits. Digital briefs produced for your session remain yours; no “return of goods” process applies. If a brief was never delivered because we cancelled, fees for that session are refunded in full.
Partial refunds
Partial refunds may apply when a multi-part package (for example review plus briefings) is only partly completed — unused future sessions are refunded on a pro-rata basis of the package price, less any stated early-bird discount already consumed.
Processing time and method
Approved refunds are returned to the original payment method within 14 business days of approval. Bank holidays in Thailand may extend timing. You will receive email confirmation when the refund is initiated.
How to request a refund
Email contact@servicegrid-hub.digital with your booking name, session date, and reason. Phone +66 76 555 596 for urgent same-week changes. We respond within two business days.
Exceptions
Force majeure events (severe weather affecting Phuket access, infrastructure outages preventing video sessions) are handled case by case — typically with rescheduling first, refund if rescheduling is impossible within 30 days.